Shipping Policy – Cleopatra Pet Shop

At Cleopatra Pet Shop, we are committed to delivering your pet products safely and promptly, both within Vietnam and internationally. Please read the following policy to understand our shipping practices, delivery times, and related conditions.

1. Shipping Areas

We ship to:

  • Nationwide (Vietnam): All provinces and cities.

  • Internationally: Select countries worldwide.
    Please contact us to confirm if we can ship to your location.

2. Shipping Methods

a. Domestic Shipping (Vietnam)

  • Delivery via Cleopatra’s in-house team (for Ho Chi Minh City) or trusted couriers such as GHTK, J&T Express, Viettel Post.

  • Estimated delivery time:

    • Ho Chi Minh City: 1–2 business days

    • Other provinces: 2–5 business days

b. International Shipping

  • We ship via international courier services such as DHL, FedEx, or EMS depending on the destination.

  • Shipping time:

    • Asia: 5–10 business days

    • Europe & North America: 7–14 business days

    • Other regions: May vary depending on location and customs clearance

3. Shipping Fees

a. Within Vietnam:

  • Free shipping for orders over 500,000 VND (within selected HCMC districts)

  • Standard fee: 20,000–40,000 VND, depending on location

b. International Orders:

  • Shipping fees are calculated based on weight, size, and destination.

  • Final shipping cost will be confirmed after order placement.

  • Customs duties, import taxes, or other charges (if applicable) are the responsibility of the customer.

4. Order Processing Time

  • Orders are processed within 24 hours (excluding Sundays and holidays).

  • For international orders, please allow additional time for documentation and export processing.

5. Tracking & Notifications

  • Once shipped, you will receive a tracking number via email, SMS, or messaging app.

  • Tracking links will be available through the respective courier’s website.

6. Customs & Import Regulations

  • For international shipments, please ensure that pet-related products (especially food, supplements, grooming items) are allowed in your country.

  • Cleopatra Pet Shop is not responsible for delays or returns due to customs issues. Please check with your local authorities if you’re unsure.

7. Shipping Restrictions

  • We do not ship live animals internationally.

  • Some products (e.g., liquids, aerosols) may be restricted in international shipping depending on destination country regulations.

8. Contact & Support

For any shipping-related questions or to confirm international delivery options, please contact us:

Thank you for choosing Cleopatra Pet Shop. We’re proud to ship love and care for your pets wherever you are in the world.

Let me know if you want to add a bilingual version (English–Vietnamese) or if you’re shipping to specific countries (so I can customize the customs/duty notice).